Privacy Policy: How We Use Your Quote Request Details

What do you do with my personal information? Will I get spam?

We use the details you enter to prepare your Honda Plus quote and to call you about it. You get marketing emails or texts only if you tick their separate, optional boxes, and you can withdraw consent at any time. Some of our service providers may process information outside Canada. Details follow.

Who we are and who to contact

This site is operated by [TODO: legal name of the selling entity], which does business as Magog Honda, an authorized Honda dealer and part of Groupe Olivier. Our address is [TODO: street address], Magog, QC [TODO: postal code]. Honda Canada does not operate this site.

Our person in charge of privacy is the [TODO: title of the person in charge of privacy]. Write to privacy@warranty.example.ca with any question or request about your information. You can also reach us through our contact page.

What we collect

We collect only what we need to prepare and close your quote.

Your vehicle: VIN, model year and kilometres.
You: first and last name, phone number, province and, if you give one, email address.
Your choices: which consent boxes you ticked, the wording shown, and the date and time.
Your visit: the page you landed on, the page that sent you, and campaign tags in the address, such as utm_source, gclid, msclkid and fbclid. They stay in your browser until you send a quote request, and then we attach them to it.
Our calls: your quote history and the notes an advisor takes about your quote.

If we record a call, we tell you at the start of the call.

Your VIN is not a password. We use it only to look up your coverage, and we never ask for payment on this site.

Why we collect it

To prepare your quote.
To call you, confirm that your Honda is eligible and give you your price. The sale closes by phone.
To follow up on your quote, if you agree.
To measure our advertising, so we know which ads and searches bring people to this site.

Our advisors call during the hours the law allows. Ask an advisor to stop calling and we will stop.

Who receives it

Our sales centre and our customer-management system, which store your request and the notes about it.
Service providers that help us run this site and our marketing. By category, these are website and form hosting, customer management, call tracking, email and text messaging, analytics and advertising platforms.
Honda Canada, where needed to issue or administer your Honda Plus contract.
Public authorities, where the law requires it.

Processing outside Canada

Some of our service providers, such as analytics, advertising, messaging and customer-management tools, may be located or store information outside Canada, including in the United States. Your information may be processed there. Courts, law enforcement and national-security authorities of that country may then be able to access it under its laws.

Where Quebec law requires it, we assess the privacy risks before personal information about Quebec residents leaves Quebec.

Consents, cookies and tags

Quote contact. The box on the quote form says an advisor may contact you by phone, text message or email about that quote. You must tick it to send the form.
Optional emails and texts. Two separate boxes, unticked by default, ask whether you also want offers and promotions by email and by text. Your quote never depends on them. Every email has an unsubscribe link, and you can stop texts by replying STOP. We act on a request without delay, and within 10 business days at most. These choices are designed to comply with Canada’s Anti-Spam Legislation (CASL).
Cookies and tags. Essential storage runs this site: it remembers your privacy choice and your campaign tags during your visit. Third-party analytics tags (for example Google Analytics), advertising tags (for example Google Ads, Microsoft Advertising and Meta) and call-tracking tags, including dynamic replacement of the phone number, stay off until you click Accept in the privacy banner. Refusing is as easy as accepting, and the quote form works either way. If you accept, we also keep a copy of the campaign tags in your browser for up to 90 days.
Fonts. This site loads its fonts from Google Fonts, so your browser contacts Google’s servers when a page loads and Google receives your IP address.

You can change your choice at any time with the button below. To withdraw a consent, tell an advisor, reply STOP to a text or write to privacy@warranty.example.ca.

Your rights and complaints

You have the following rights over the personal information we hold about you:

Access. Ask to see the personal information we hold about you.
Correction. Ask us to correct information that is inaccurate, incomplete or out of date.
Withdrawal of consent. Withdraw a consent at any time. See “Consents, cookies and tags” above.
Portability. Ask for a copy of the information you gave us in a structured, commonly used format, or ask us to send it to another organization you name, where the law allows.
De-indexing. If you live in Quebec, ask us to stop disseminating personal information about you, or to de-index a link attached to your name, where Quebec law allows it.

Write to our privacy officer at privacy@warranty.example.ca to use any of these rights. The privacy officer’s title is in the “Who we are and who to contact” section above.

We keep your quote request and related notes for [TODO: N] months. After that, we delete or anonymize them unless the law requires us to keep them.

If we have not resolved your concern, you can complain to the Office of the Privacy Commissioner of Canada or, if you live in Quebec, to the Commission d’accès à l’information du Québec.

Using this site is also covered by our terms of use and legal notice. Back to the Honda Plus extended warranty.